LynkWe is operated by Studio9 LLC. LynkWe provides customer communication, inbox, automation, booking, publishing, and reporting tools for businesses that choose to connect their websites and Meta business assets, including Facebook Pages, Instagram professional accounts, and WhatsApp Business assets.
Information We Collect
We collect information needed to provide LynkWe services, including:
- Account and contact information such as name, business name, email address, phone number, login details, billing status, and support requests.
- Business setup information such as services, hours, booking preferences, team members, connected inboxes, and workflow settings.
- Customer conversation information sent to or from connected channels, including website chat, Facebook Messenger, Instagram messaging, comments, replies, and WhatsApp messages when enabled.
- Meta platform data authorized by the business user, such as Page IDs, Instagram business account IDs, WhatsApp Business account IDs, user/page/account access tokens, message identifiers, comment identifiers, post or media identifiers, profile names, profile pictures when provided by Meta, engagement data, and analytics/insights data needed to operate requested features.
- Publishing and content data, such as draft or submitted social posts, captions, media references, publishing status, and returned platform IDs.
- Technical information such as IP address, browser type, device information, logs, timestamps, webhook delivery records, and security/audit records.
How We Use Information
We use information to:
- Connect and manage customer communication channels requested by the business user.
- Receive, route, display, and reply to messages and comments in LynkWe-powered inboxes.
- Support human agent replies, customer service escalation, and business-owner takeover of conversations.
- Publish content or reply to comments only when an authorized business user takes or configures that action.
- Show analytics and reports about connected Facebook, Instagram, WhatsApp, and website interactions.
- Operate automation workflows, booking workflows, onboarding, billing, support, security, and product reliability checks.
- Comply with applicable law, Meta Platform Terms, security obligations, and legitimate fraud-prevention or abuse-prevention needs.
Meta Platform Data
LynkWe only requests Meta permissions that support features used by the business. Meta data is used to provide the connected communication, publishing, comment management, analytics, and WhatsApp functionality selected by the business user. We do not sell Meta platform data. We do not use Meta platform data for unrelated advertising, profiling, or resale.
Access Tokens and Security
Access tokens and integration secrets are used only to operate authorized integrations. LynkWe is designed to store tokens server-side, restrict access to operational systems, avoid placing tokens in public URLs or browser storage, and avoid logging tokens intentionally. We use HTTPS for public endpoints and maintain operational controls intended to protect platform data from unauthorized access.
Service Providers
We may use service providers to host, operate, secure, monitor, automate, and support LynkWe. These may include infrastructure hosting, database, workflow automation, communication, email delivery, payment, analytics, and AI service providers where needed to provide the service. Service providers are permitted to process information only for LynkWe operational purposes.
AI and Automation
When a business enables AI or automation features, relevant conversation or business context may be processed to generate replies, classify leads, summarize activity, route conversations, or support workflow decisions. Businesses can use manual/human workflows where appropriate.
Sharing Information
We may share information:
- With the business account that connected the channel or owns the conversation.
- With service providers that help operate LynkWe.
- With Meta or other connected platforms when required to provide the integration requested by the business user.
- When required by law, legal process, security review, or to protect rights, safety, and system integrity.
Data Retention
We retain information for as long as needed to provide LynkWe, maintain account records, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations. Businesses may disconnect Meta assets or request deletion as described below.
Your Choices and Data Deletion
You may request deletion of data associated with LynkWe by visiting https://www.lynkwe.com/data-deletion or by emailing office@markdanielagency.com. Businesses can also disconnect connected Meta assets from LynkWe. When a Meta user removes LynkWe through Meta settings, Meta may send LynkWe a deletion request callback, which we process according to Meta requirements.
International Processing
LynkWe may process and store information in countries where Studio9 LLC or its service providers operate. By using LynkWe, you understand that information may be processed outside your country of residence.
Children
LynkWe is a business service and is not intended for children. We do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy as LynkWe changes. The updated version will be posted on this page with a new effective date.
Contact
Studio9 LLC
Email: office@markdanielagency.com